Simply browse our collection, choose your preferred product and size, and click “Add to Cart”. Once ready, proceed to checkout, fill in your shipping details, and confirm your payment.

No, you can place an order as a guest. However, creating an account allows you to track orders, save your address, and view your purchase history easily.

If you need to modify or cancel your order, please contact us within 12 hours of placing it. Once your order has been processed or shipped, changes are no longer possible.

All orders are processed within 2 business days and shipped via our trusted UK couriers. Delivery typically takes 7–8 business days across the United Kingdom.

Yes, we offer Free Shipping on all orders throughout the United Kingdom—no minimum purchase required!

Yes, once your order has shipped, you’ll receive a confirmation email with your tracking number and link to monitor your parcel’s progress.

Currently, we only ship within the United Kingdom. International shipping will be available soon — stay tuned!

You can return any unused, unworn, and undamaged item within 14 business days of delivery for a refund. Items must be in their original packaging with all tags attached.

To initiate a return, please contact us at support@trainersfeet.co.uk with your order number and reason for return. Our support team will guide you through the next steps.

Refunds are processed within 7 business days after we receive and inspect your returned item. Refunds are credited to your original payment method.

We currently do not offer direct exchanges. Please return the item for a refund and place a new order for the desired size or product.

We accept all major payment methods including Visa, Mastercard, American Express, and PayPal through secure Shopify Payments.

Absolutely. We use industry-standard SSL encryption and Shopify’s secure checkout system to ensure your data remains private and protected.

Each product page includes a size chart for reference. If you’re between sizes, we recommend selecting the larger one for comfort.

Yes, every product sold by Trainers Feet is 100% authentic and quality-checked before dispatch.

If you receive a faulty or incorrect product, contact us within 48 hours of delivery with photos of the issue. We’ll arrange a replacement or refund at no cost to you.

You can reach our customer support team via email at support@trainersfeet.co.uk or call us at +44 7480 491792.

Our office is located at Office 1254 3 Fitzroy Place, 1/1, Sauchiehall Street, Finnieston, Glasgow Central, G3 7RH, United Kingdom.