FAQs
What types of sneakers do you offer?
At Trainers Feet, we offer a curated selection of iconic sneakers that blend classic design with contemporary style. Our collection features standout models like the Air Jordan 1 High Retro Pine Green and the Air Jordan 4 Retro Metallic Red, ensuring you find the perfect pair for any occasion.
How can I place an order?
Placing an order is easy! Simply browse our collection, select the sneakers you love, choose your size, and add them to your cart. Once you're ready, proceed to checkout, fill in your shipping information, and complete your purchase. If you have any questions during the process, feel free to reach out to our customer support team!
What is your return policy?
We want you to be completely satisfied with your purchase. You have 14 calendar days from the date you receive your order to request a return. The item must be unused, unworn, and in the same condition that you received it, including the original packaging and tags. For more details, please check our return policy.
Do you offer free shipping?
Yes! We offer free shipping on all orders within the United Kingdom, with no minimum order required. Enjoy your shopping experience without worrying about shipping costs!
How long will it take to receive my order?
We process all orders within 1-4 business days. Once your order is shipped, you can expect it to arrive within 5-7 business days, making the total delivery time approximately 6-11 business days from the order date. You will receive a tracking number via email to monitor your package's progress.
What should I do if I receive a damaged or incorrect item?
If you receive a defective, damaged, or incorrect item, please contact us immediately at support@trainersfeet.co.uk with your order details and photos of the issue. We will arrange a replacement or a full refund at no extra cost to you.
Can I exchange my sneakers for a different size?
Yes, we currently offer exchanges for the same item in a different size, subject to stock availability. If the item is unavailable, a refund will be issued instead. Just reach out to our customer support team to initiate the exchange process.
How can I contact customer support?
You can reach our customer support team via email at support@trainersfeet.co.uk or by phone at +44 7380 895821. Our business hours are Monday to Friday, from 9:00 AM to 6:00 PM. We're here to help with any questions or concerns you may have!