FAQs
Welcome to the Trainers Feet FAQ page! Here you'll find answers to some of the most common questions our customers have. If you need further assistance, feel free to contact us.
1. What is Trainers Feet?
Trainers Feet is your go-to online store for high-quality, stylish sneakers and trainers. We offer a wide range of brands and designs to suit every taste, ensuring comfort and performance for all your athletic or casual needs.
2. How can I place an order?
To place an order:
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Browse our store at trainersfeet.co.uk and add items to your cart.
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Proceed to checkout, where you can securely enter your shipping and payment details.
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Once your payment is confirmed, you will receive an email with your order confirmation.
3. How do I track my order?
Once your order has been dispatched, we’ll send you an email with a tracking number and a link to track your shipment. You can also visit our Track Your Order page on trainersfeet.co.uk to monitor the status of your delivery.
4. Can I change or cancel my order after it's been placed?
Unfortunately, once an order is confirmed and processed, we cannot change or cancel it. However, you can return your item within 14 days of receiving it, as long as it’s unused and in original condition.
5. What is your return policy?
We want you to be fully satisfied with your purchase. If you're not happy, we offer a 14-day return policy. Please ensure that the product is in its original condition, unworn, and with all packaging intact. For detailed instructions, check out our Return Policy page.
6. Do you offer free shipping?
Yes! We offer free standard shipping on all orders within the UK. For international orders, shipping fees will be calculated at checkout based on your location.
7. Do you offer international shipping?
Yes, we ship worldwide! Shipping charges will vary depending on the destination, and delivery times may differ. You can view estimated shipping costs during checkout.
8. How do I contact customer service?
You can reach our customer service team via the following:
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Email: support@trainersfeet.co.uk
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Phone: +44 7380 895821
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Live Chat: Available on our website at trainersfeet.co.uk from 9:00 AM to 5:00 PM (Monday - Friday)
9. What if the item I want is out of stock?
If an item is out of stock, we recommend checking back soon or subscribing to our newsletter to be notified when it becomes available. You can also reach out to us to see if we can source a particular size or model for you.
10. How can I find the right size?
We provide a size guide for each product, which can be found on the product page at trainersfeet.co.uk. If you're unsure about sizing, feel free to contact our customer service team for assistance.
11. Are your products authentic?
Yes! All products sold on trainersfeet.co.uk are 100% authentic. We source our items directly from official suppliers and manufacturers to guarantee authenticity and quality.
12. What payment methods do you accept?
We accept a variety of payment methods including:
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Credit/Debit Cards (Visa, Mastercard, American Express)
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PayPal
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Apple Pay
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Google Pay
13. How do I know my order has been confirmed?
Once you’ve placed your order, you’ll receive an email with your order details and a unique order number. If you haven’t received an email within an hour, please check your spam folder or contact us for assistance.
14.Secure Payment Processing
All payments on trainersfeet.co.uk are processed through trusted, secure payment gateways such as Shopify Payments and Klarna. We use industry-standard encryption to ensure that your payment details are protected. You can shop with confidence knowing that your financial information is handled securely and privately.
15. Can I use a discount code?
Yes! If you have a discount code, you can apply it at checkout on trainersfeet.co.uk. Just enter the code in the "Discount Code" box, and the discount will be applied to your total order.
16. Do you have a physical store?
Currently, Trainers Feet is an online-only retailer. However, you can find more details about our business, including reviews and contact information, on our store. We're always happy to assist with any product inquiries or returns through our customer service team. For store-related updates, check our Store Information page.
17. How can I stay updated on new arrivals and promotions?
Sign up for our newsletter to receive exclusive offers, new arrivals, and seasonal promotions. You can also follow us on social media for the latest updates!
18. Where is your store located?
Trainers Feet operates exclusively online, so we don’t have a physical storefront. However, our distribution center is located at:
Trainers Feet
94 Malyon Close
Braintree, CM7 2QY, United Kingdom
If you have any other questions, please don’t hesitate to contact our customer service team. We’re always here to help!